Booking & Cancellation Policy

I understand that plans can change and unexpected things happen. Your appointment time is reserved especially for you, so giving as much notice as possible helps me offer the space to another client and keep the studio running smoothly.

Thank you for respecting the time and care that goes into every appointment.

Deposits

A deposit is required to secure every appointment. The amount will be confirmed before you book and deducted from the total price of your treatment.

Deposits are non-refundable. Your deposit can be transferred to credit when you reschedule in line with the policy below.

Rescheduling Your Appointment

If you need to move your appointment, you must give at least 48 hours’ notice before your scheduled appointment time.

With this notice, I’ll be happy to help you find another suitable appointment, subject to availability, and transfer your deposit to the new booking.

Changes requested with less than 48 hours’ notice fall under the late-cancellation policy below.

Late Cancellations & Missed Appointments

If you cancel or request to reschedule with less than 48 hours’ notice, or do not attend your appointment, your deposit is non-refundable and you may be required to pay the full treatment cost.

Any deposit already paid will count towards this total.

Please let me know as soon as possible if you cannot attend, even if it is within the 48-hour notice period.

Running Late?

If you are running late, please get in touch as soon as you can.

Where time allows, I’ll do my best to carry out your treatment within the remaining appointment time. Your appointment will still need to finish at the scheduled time so that the next client is not kept waiting.

Before we begin, I’ll explain what can be completed. The full treatment cost will apply.

If there is not enough time to carry out your treatment safely, the appointment will be treated as a missed appointment and the cancellation policy above will apply.

If I Need to Change Your Appointment

If illness or another unforeseen circumstance prevents me from providing your treatment, I’ll contact you as soon as possible.

You can choose to rearrange your appointment and transfer your deposit, or receive a full refund of any deposit or advance payment made for that appointment.

Getting in Touch

To cancel, rearrange or discuss your appointment, please email info@isabellalowe.co.uk.

Thank you for supporting my small business. I look forward to welcoming you to the studio.